Designation :Senior Technical Process Executive/Technical Process Specialist
Skills : Service Desk- Voice

Job Location : Bangalore and Pune
Qualification : Any Graduates – Full time
Shifts : 24*7
Experience : 1 to 4 years

Job Description :

  • Excellent communication skills CEFR :: B2, C1, C2. Please add the communication level as per the CEFR framework while profiles are shared
  • Work experience on Service Desk with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams
  • Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
  • Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
  • Knowledge of Incident Management lifecycle
  • Aware of current role SLA and Metrics handled
  • Talents should be based out of Bangalore or Pune
  • Work from Office is mandatory, No option of hybrid and WFH
  • 24*7 Shifts is mandatory

Interview locations:
Interview Date and Venue : : 14th & 15th Feb 2023 10:00 AM to 1:00 PM

Hyderabad Venue::
Hyderabad Gachibowli STP campus Venue::
Infosys BPM Ltd, Survey No. 210
ISB Road, Lingampally Rd, Manikonda Jagir,
Telangana 500032.

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