- Greet and welcome guests or visitors with a friendly and professional demeanor.
- Ensure a positive first impression by providing a warm and welcoming atmosphere.
Check-In and Check-Out:
- Assist guests with the check-in and check-out processes, including room assignments, key issuance, and billing.
- Verify guest information, collect payment, and provide receipts.
- Handle room reservations, modifications, and cancellations.
- Maintain an accurate record of room availability and rates.
- Respond to phone calls, emails, and in-person inquiries from guests and visitors.
- Provide information about the establishment’s services, facilities, and policies.
- Perform various administrative tasks such as filing, data entry, and maintaining records.
- Handle incoming and outgoing mail and packages.
- Address guest requests, concerns, and complaints promptly and professionally.
- Ensure guest satisfaction by meeting their needs and expectations.
Billing and Payment:
- Prepare and process guest bills accurately.
- Handle cash, credit card transactions, and reconcile daily financial transactions.
Security and Safety:
- Monitor and control access to the premises.
- Follow security procedures and protocols to ensure the safety of guests and staff.
Assisting with Reservations:
- Assist guests with making future reservations and provide information about rates and availability.
- Offer concierge services such as booking transportation, arranging tours, and providing local information.
Maintaining a Neat Reception Area:
- Ensure that the reception area is clean, organized, and well-maintained.
- Arrange reading materials and promotional materials for guests.
Technology and Equipment:
- Operate and troubleshoot office equipment, including computers, telephones, and reservation systems.
- Build and maintain positive relationships with guests, ensuring their needs are met.
- Handle special requests and recognize repeat guests.
- Work closely with other front office staff and departments to ensure seamless operations.
- Be prepared to handle unexpected situations, such as emergencies or difficult guests, with professionalism and composure.
- Ensure compliance with hotel or office policies and procedures, as well as relevant regulations.