The Sky Imperial Hotels & Reost hiring Front Office Executive in Ahmedabad, Gujarat, India

Guest Reception:

  • Greet and welcome guests or visitors with a friendly and professional demeanor.
  • Ensure a positive first impression by providing a warm and welcoming atmosphere.

Check-In and Check-Out:

  • Assist guests with the check-in and check-out processes, including room assignments, key issuance, and billing.
  • Verify guest information, collect payment, and provide receipts.

Reservation Management:

  • Handle room reservations, modifications, and cancellations.
  • Maintain an accurate record of room availability and rates.

Answering Inquiries:

  • Respond to phone calls, emails, and in-person inquiries from guests and visitors.
  • Provide information about the establishment’s services, facilities, and policies.

Administrative Duties:

  • Perform various administrative tasks such as filing, data entry, and maintaining records.
  • Handle incoming and outgoing mail and packages.

Customer Service:

  • Address guest requests, concerns, and complaints promptly and professionally.
  • Ensure guest satisfaction by meeting their needs and expectations.

Billing and Payment:

  • Prepare and process guest bills accurately.
  • Handle cash, credit card transactions, and reconcile daily financial transactions.

Security and Safety:

  • Monitor and control access to the premises.
  • Follow security procedures and protocols to ensure the safety of guests and staff.

Assisting with Reservations:

  • Assist guests with making future reservations and provide information about rates and availability.

Concierge Services:

  • Offer concierge services such as booking transportation, arranging tours, and providing local information.

Maintaining a Neat Reception Area:

  • Ensure that the reception area is clean, organized, and well-maintained.
  • Arrange reading materials and promotional materials for guests.

Technology and Equipment:

  • Operate and troubleshoot office equipment, including computers, telephones, and reservation systems.

Guest Relations:

  • Build and maintain positive relationships with guests, ensuring their needs are met.
  • Handle special requests and recognize repeat guests.

Team Collaboration:

  • Work closely with other front office staff and departments to ensure seamless operations.


  • Be prepared to handle unexpected situations, such as emergencies or difficult guests, with professionalism and composure.


  • Ensure compliance with hotel or office policies and procedures, as well as relevant regulations.

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