HCL Technologies Released Job Openings On 04/02/2023..Eligibility Criteria / Educational Qualification, Official Notification, Apply Online Form Link & Other Relevant Details for HCL Technologies s Recruitment 2022 are provided below. Interested and eligible candidates can submit application along with resume.
HCL Technologies Recruiting Any Graduate with 01-03+Years Experience for Customer Service Position. Complete Details for the Customer Service follows.
Important Details :
- Location :Noida, New Delhi, Delhi / NCR
- No of Vacancies:Not Disclosed
- Details of Salary:NA
- Opening date for online Application:04/02/2023
- Mode of application :Walkin
- Time and Venue: 6th February – 8th February , 11.00 AM – 5.00 PM
A- 8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301
Contact – Priyanka Shastri ( 8076024891 )
Job Description/Skills Required
Work Experience & Qualification criteria:
- Excellent communication skills – both verbal and written – with a professional telephone etiquette
- Helpful, empathetic, and enthusiastic about customer service
- Minimum 18 months experience in UK Inbound calling preferably in Banking domain
- Answer all inbound queries as per call flow procedure
- Adherence to process to ensure high quality and customer service
- Follow escalation procedures for issues uncontrollable at agent level First call resolution
- Break schedule adherence
- Involvement in motivational activities, implementing feedback given during monitoring sessions
- Updating various logs like escalation log, complaint tracker etc.
- Ensuring data security – proprietary data of customers
About Company: HCL Technologies Limited, d/b/a HCLTech, is an Indian multinational information technology services and consulting company headquartered in Noida. It emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.