Job Description:
Front Office Executive A Front Office Executive is responsible for providing exceptional customer service and administrative support to guests, visitors, and employees. This role plays a crucial part in creating a positive first impression and maintaining a welcoming atmosphere at the front desk or reception area.
Roles and Responsibilities:
• Greet visitors, guests, and clients in a professional and friendly manner.
• Assist guests with inquiries, requests, and directions.
• Handle guest check-ins and check-outs efficiently.
• Phone and Email Management:
• Answer and direct incoming phone calls to appropriate personnel.
• Respond to inquiries via email, directing them to the relevant departments.
• Maintain a clear and concise phone and email communication etiquette.
• Notify employees of visitor arrivals and guide them to their meetings
• Perform basic administrative tasks such as data entry, photocopying, and filing.
• Manage incoming and outgoing mail and packages.
• Handle cash transactions, including collecting payments and providing receipts.
• Maintain accurate records of financial transactions and reconcile daily cash balance.
• Maintaining Front Desk Area
• Monitor access to the premises by verifying visitor identification.
• Implement security protocols and procedures to ensure the safety of employees and visitors.
• Coordinate with various departments to ensure seamless communication and guest services.
• Collaborate with colleagues to address and resolve any issues that arise.
Qualifications and Skills:
• High school diploma or equivalent; additional education in hospitality or related field is a plus.
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in using computer applications such as Microsoft Office Suite and email clients.
• Knowledge of office equipment, including phone systems and printers.
• Customer-focused attitude with a strong desire to provide top-notch service.
• Problem-solving skills and the ability to remain calm under pressure.
• Basic cash handling and accounting knowledge.
• Prior experience in a similar role or hospitality industry is advantageous