Front Office Manager Job at Thane
Contact for more details at 7045669607 or come down for interview at The Byke Suraj Plaza, Saibaba Vihar Complex, Anand Nagar, Ghodbunder Road, Thane (West) – 400 615
- Defining and implementing front desk objectives and procedures.
- Hiring and training staff and managing the shift schedules.
- Tending to guests’ complaints and questions and providing exceptional customer service.
- Ensuring that the front desk and reception area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
- Conducting performance reviews with the front desk staff.
- Generating reports and feedback for presentation to the general manager.
- Performing administrative duties such as filing and updating records, among others, as needed.
Salary: 40k to 45k (Depend on experience)
Job Location: Thane, Ghodbunder Road.
Post: Front Office Manager
TPHYSICAL CHARACTERISTICS : Healthy person (clearing the medical test of the company)
Ø Decision making ability
Ø Should be able to work in team
Ø Interpersonal Effectiveness
Ø Effective communication
Ø Age : 30-35 Yrs
Ø Qualification : College degree (Hotel school,
university and equivalent experience)
Ø Professional Qualification :
Ø Experience : Minimum of 2 to 5 years previous
experience in front office supervisors, which included supervision of reception and reservations or Assistant Manager experience
Ø Sex of the person : Female/Male
Position Title : Front Office Manager
Department : Front Office
Responsible To : General Manager
Responsible For : Departments allocated to him
Job Summary : Under the general direction of the
General Manager or his/her delegate and local hotel policies and procedures overseas and direct all aspects of Front office operations which shall include but not be limited to the followings: Duty Managers, Lobby Managers, Assistant Managers, Guests relations, Reception, Reservations, Telephone/Telex , bell desk, Heath club etc.
Ø Abide by the rules and regulations of the hotel
Ø Supervise the Assistant Front Office Managers, Lobby Managers, Duty managers, Reservations, Supervises to ensure Optimum occupancy and average room rate for the purposes of maximizing revenue
Ø Monitors Front Office personnel to ensure Guests receive prompt, cordial attention and personal recognition. Monitors front office personnel departments and particularly Guest relations personnel to ensure that all Guests receive special attention and recognition
Ø Informs other operations departments, notably housekeeping ,of Front Office matters which concern them. Communicates to the General Manager or his/her delegate information related to them , such as the expected arrivals and departure of V.I.PS and all other pertinent information
Ø Develops standards operating procedures for each area under Front office
Ø Establishes and maintains effective employee relations
Ø Conducts such functions as interviewing, Orientations, hiring, performance, appraisals, counseling, Absenteeism, coaching , training and suspending if necessary to ensure appropriate staffing and productivity, consult with section heads, Personnel Manager as appropriate
Ø Identifies training needs, coordinates formal training plans, implements and conducts training sessions
Ø Assumes overall responsibilities for maintain standards to ensures furnishing , facilities and equipment are clean , in good repair and well maintained
Ø Schedule regularly conducts routine inspection of area under his/her control
Ø Maintain appropriates standards of discipline conducts, grooming hygiene,uniforms, appearance and posture of departmental employees, conducts comprehensive fortnightly by departmental meetings to include a review of procedures and events which warrant special handling and details information
Ø Promotes inter hotel sales and in house facilities , controls and analyses, on and on going basis, departmental employees as to ensure performance against budgets
Ø Participates in the preparation of the hotel strategies plan , marketing plan and goals program. prepares the front office departmental budgets
Ø Prepares and submits statistical performance and forecast reports as necessary, to facility Annual budget and strategies plan preparation and provide management with marketing information.
Ø Supervises the activities of front office cashier to the extent necessary to ensure guest satisfaction and smooth working relationships with reception refers, procedural and discipline problems to the financial controller.
Ø Check billing instructions and guest credit of accuracy and compliance with hotel credit policy
Ø Analysis and approves discounts and relates, the rate variance report prepared by the income auditor to ensure room revenue control
Ø Reviews and coordinates daily with Executive house keeper /chief Engineer with regards to the status of under repair rooms
Functional Related Coordination :Housekeeping, Engineering, Sales &
Marketing, Food & Beverages, EDP
on a daily basis
Support Coordination : HR, Training &
Limit of Authority
Ø Complimentary room / House use rooms
Ø A & G/ Entertainment slip for T.A /CIP/ etc
Ø Discount structure for corporate companies
Ø Waiver of retention charges
Ø Special rates to long staying / regular guests
Ø Credit facility to company / Individual
Ø Bar amenities for VIP’s
Ø Leave for all Front Office /Back office staff
Ø Discount on rooms upto 20%
Ø I.O.U upto 10,000
Ø Rebates upto 10,000
Ø Room and rate changes
Ø Late check outs midnight
Ø Cancellation charge of guaranteed reservations be wavered
Duty Time : General Shift
Time : No Fixed hours but towards
completion of the job
Posture : On the move
Accuracy : As per the standards set by the
Ø Sprinklers are installed at every 8 feet
Ø Smoke Detectors are installed at ceilings
Ø Water blower are installed at every floor
Ø Fire extinguisher are installed on every floor
Job Type: Full-time
Pay: ₹40,000.00 – ₹45,000.00 per month
- total work: 3 years (Preferred)
Speak with the employer
Expected Start Date: 25/09/2023