Front Office Executive - Sitaram Beach Retreat

Ensure check in/check out chart based on reservation chart provided
Welcome Patients during check-in and giving a fond farewell to Patient while checkout
Register Patients and assigns room, further, smooth shifting in accommodation when situation demands
Thorough understanding and adhering to proper credit,check- cashing, and cash handling policies and procedures
Thorough understanding of room locations, types of rooms available, and room rates
Coordination with housekeeping department regarding check outs, late checkouts, Check in, early check-in’s, special requests, and day use rooms
Responsible for maintenance and handling of room keys
In-charge and responsible for front office equipment’s
Enter C Form for foreign Patient Collect ID card copy from Domestic clients
Performing cashier related functions like posting charges to Patient accounts, raising paid out’s, currency exchange etc
Follows procedures for issuing and closing safe deposit boxes used by Patients
Reports any unusual occurrences or requests to the department Manager
Update and ensure all safety and emergency procedures and accident prevention policies
Maintains the cleanliness and neatness of the front desk area
Arrange Wake up calls for guest
Separate filing GRC and other documents of Patient
Collect Patient feedback during Patient departure along with his likes and dislikes & followup
Ensure adequate stock of front office supplies
Credit issues to be reported to the Front Office Manager
Maintain log book for unusual events or incidents, Patient Complaints, Patient pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment
Handling Patient complaints and concerns in an efficient and timely manner
Providing excellent customer service as per Sitaram standards
Maintain Patient lockers for safe custody
Any other duties assigned by the management from time to time