Front Office Executive – Sitaram Beach Retreat

  • Ensure check in/check out chart based on reservation chart provided
  • Welcome Patients during check-in and giving a fond farewell to Patient while checkout
  • Register Patients and assigns room, further, smooth shifting in accommodation when situation demands
  • Thorough understanding and adhering to proper credit,check- cashing, and cash handling policies and procedures
  • Thorough understanding of room locations, types of rooms available, and room rates
  • Coordination with housekeeping department regarding check outs, late checkouts, Check in, early check-in’s, special requests, and day use rooms
  • Responsible for maintenance and handling of room keys
  • In-charge and responsible for front office equipment’s
  • Enter C Form for foreign Patient Collect ID card copy from Domestic clients
  • Performing cashier related functions like posting charges to Patient accounts, raising paid out’s, currency exchange etc
  • Follows procedures for issuing and closing safe deposit boxes used by Patients
  • Reports any unusual occurrences or requests to the department Manager
  • Update and ensure all safety and emergency procedures and accident prevention policies
  • Maintains the cleanliness and neatness of the front desk area
  • Arrange Wake up calls for guest
  • Separate filing GRC and other documents of Patient
  • Collect Patient feedback during Patient departure along with his likes and dislikes & followup
  • Ensure adequate stock of front office supplies
  • Credit issues to be reported to the Front Office Manager
  • Maintain log book for unusual events or incidents, Patient Complaints, Patient pending requests, any other relevant information, situations which requires follow-up, arrival and departure, late check in and check-outs if any and pending payment
  • Handling Patient complaints and concerns in an efficient and timely manner
  • Providing excellent customer service as per Sitaram standards
  • Maintain Patient lockers for safe custody
  • Any other duties assigned by the management from time to time

Job Type: Full-time

Salary: ₹13,000.00 – ₹17,000.00 per month


  • Food provided
  • Provident Fund


Supplemental pay types:

Ability to commute/relocate:

  • Thalikulam, Trichur, Kerala: Reliably commute or planning to relocate before starting work (Required)



  • total work: 3 years (Preferred)


  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9072613136
Application Deadline: 25/09/2023
Expected Start Date: 27/09/2023

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