Hotel Solitaire is an excellent choice for travellers looking for an affordable accommodation in Pune. It is located in Hinjewadi. Hotel is rated 3.6 out of 5, which is considered as very good.
From all the 3 star hotels in Pune, Hotel Solitaire is very popular among the corporate guests. A smooth check-in/check-out process, flexible policies and friendly management garner great customer satisfaction for this property. The hotel has standard check-In time as 12:00 PM and check-out time as 11:00 AM. It is a couple-friendly property, hence it is absolutely safe for unmarried couples to stay here. The hotel ensures free wifi, AC, TV and good hygiene.
1. Guest Relations:
Greet and welcome guests and visitors with a friendly and professional demeanor.
Handle guest inquiries, requests, and complaints promptly and courteously.
Maintain a helpful and approachable attitude to create a welcoming atmosphere.
2. Check-in and Check-out:
a. Perform guest check-ins and check-outs accurately and efficiently.
b. Verify guest information and process payments in compliance with hotel policies.
c. Provide guests with key cards and necessary information about the property’s amenities and services.
3. Reservations and Bookings:
a. Manage room reservations and bookings, ensuring accuracy and proper documentation.
b. Assist guests with making new reservations or modifying existing ones as needed.
c. Maintain knowledge of room availability, rates, and special offers.
4. Communication:
a. Answer phone calls, emails, and in-person inquiries professionally and promptly.
b. Relay messages, forward calls, and provide information to guests and other departments.
5. Administration:
a. Keep the front desk area organized and well-maintained.
b. Maintain records of guest interactions, transactions, and room assignments.
c. Assist with administrative tasks, such as data entry and filing.
6. Safety and Security:
a. Monitor the premises and report any suspicious activity or security concerns.
b. Follow established security protocols, including handling guest identification and maintaining guest confidentiality.
7. Coordination with Other Departments:
a. Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and well-maintained.
b. Communicate guest preferences or special requests to relevant departments.
8. Cash Handling:
a. Handle cash, credit card transactions, and other payment methods accurately and securely
b. Balance cash drawer and maintain accurate records of financial transactions
1. High school diploma or equivalent; additional education in hospitality or related field is a plus.
2. Proven experience in a front desk, guest services, or customer-facing role.
3. Excellent communication and interpersonal skills.
4. Strong organizational and multitasking abilities.
5. Proficiency in using computer systems and hotel management software.
6. Ability to remain composed and professional under pressure.
7. Customer-focused attitude and a welcoming demeanor.
8. Knowledge of local attractions and amenities for guest recommendations.
Annual CTC: ₹ 2,00,000 – 2,40,000 /year
Annual CTC breakup:
1. Fixed component: 90%
2. Variable component: 10%