Indie is independent but loves to collaborate. It’s unique but loves to share, explore, and seeks adventure. Indie is a no-star hotel, we call it stays coz homes never have a dress code and we want you to be comfortable in your own skin. Indie is designed keeping in mind all your needs but nothing in excess.
1. Perform all check-in and check-out tasks
2. Manage online and phone reservations
3. Inform customers about payment methods and verify their credit card data
4. Register guests by collecting necessary information (like contact details and exact dates of their stay)
5. Welcome guests upon their arrival and assign rooms
6. Provide information about our hotel, available rooms, rates, and amenities
7. Respond to clients’ complaints in a timely and professional manner
8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
10. Upsell additional facilities and services, when appropriate
11. Maintain updated records of bookings and payments
Who can apply:
1. Work experience as a hotel front desk agent, receptionist, or a similar role
2. Experience with hotel reservations software, like IDS and Cloudbeds
3. Understanding of OTA/how travel planning websites operate, like Booking.com or TripAdvisor
4. Maintaining a positive attitude toward our customers
5. Excellent communication and organizational skills
6. A degree or diploma in hotel management is a plus
1. Those who are from or open to relocate to Mumbai and neighboring cities
Annual CTC: 2 – 2.5 LPA (All fixed)