Front Office Coordinator Job in Gurgaon at Anand Hearing Care Private Limited

With a chain of 14 centers in Chandigarh Tricity, Punjab, Delhi NCR, and Mumbai – it is also one of the largest and most trusted dispensers for hearing aids in these cities.

Patient Handling:

1. Schedule patient appointments, visit reminders, follow-ups
2. Work on tele-calling customers for visit feedback and follow-ups
3. Ensure patient comfort and hospitality
4. Work on billing, cash collection, and bank deposits
5. Provide basic and accurate information in-person and via phone/email
6. Order front office supplies and keep inventory of stock
7. Create and manage both digital and hardcopy filing systems
8. Prepare bills and take payments
9. Inform other team members of visitors’ arrivals or cancellations

Office Coordination:

1. Work on inwards/outwards – courier handling
2. Coordinate clinic maintenance – cleaning, appearance, etc.

Documentation:

1. Work on hard copy filing and record management
2. Work on patient record maintenance and updating in software (must be comfortable in MS Office- Word and Excel)

1. Those who are from or open to relocate to Gurgaon and neighboring cities

2. Customer service experience

3. Answering phones in a professional manner, and routing calls as necessary

4. Effective written and verbal communication skills

5. Friendly attitude

6. Ability to stay calm under pressure

7. Ability to multitask

8. Organized and detail-oriented

9. Competency in Microsoft applications including Word, Excel, and Outlook

10. Supply management

Annual CTC: 2 – 2.4 LPA