Job Description

Sinclairs Retreat Ooty is looking for a Front Office Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation.Front Office Associate responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.Ultimately, you will help create a pleasant and memorable stay for our guests.Responsibilities:

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills:

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Understanding of how travel planning websites operate, like and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Type: Full-timeSalary: From INR15,000.00 per monthBenefits:

  • Food allowance
  • Provident Fund

Schedule:Supplemental Pay:COVID-19 considerations:
YesAbility to commute/relocate:

  • New Alipore, Kolkata – 700027, West Bengal: Reliably commute or planning to relocate before starting work (Required)


  • total work: 1 year (Preferred)

Language:Speak with the employer
+91 7980385682

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