Location- Delhi- GK
Experience -2-5 years
JD -Job Profile: Guest Relationship Executive for Skin Clinic
The Guest Relationship Executive plays a pivotal role in ensuring exceptional customer experiences at the skin clinic. They are responsible for managing the front desk, providing excellent customer service, and maintaining a positive atmosphere for clients. The role involves coordinating appointments, addressing client inquiries, and assisting with administrative tasks.
1. Front Desk Management:
– Greet clients warmly and create a welcoming atmosphere.
– Manage appointment scheduling and ensure timely reminders.
– Handle check-in and check-out procedures efficiently.
2. Customer Service:
– Provide accurate information about skin treatments, procedures, and products.
– Address client inquiries, concerns, and complaints with empathy and professionalism.
– Offer personalized recommendations based on client’s skin care needs.
3. Appointment Coordination:
– Schedule appointments, follow-ups, and consultations using the clinic’s software.
– Coordinate with the clinic’s medical staff to ensure smooth flow of appointments.
4. Administrative Support:
– Maintain accurate client records and update the database with relevant information.
– Manage billing and payment processing, as well as insurance-related matters.
– Assist in inventory management of skincare products and supplies.
5. Client Relationship Management:
– Build and nurture positive relationships with clients, ensuring their needs are met.
– Collect feedback from clients to improve services and overall experience.
– Engage in follow-up communication to maintain client engagement.
6. Upselling and Cross-Selling:
– Identify opportunities to recommend additional treatments or products to clients.
– Effectively communicate the benefits of various services and products.
7. Hygiene and Cleanliness:
– Maintain a clean and organized front desk area.
– Ensure proper sanitation measures are in place, adhering to clinic standards.
Qualifications and Skills:
– High school diploma or equivalent; relevant education in hospitality or customer service is a plus.
– Excellent interpersonal and communication skills.
– Strong organizational abilities and attention to detail.
– Proficient in using scheduling software and basic office applications.
– Knowledge of skincare treatments, products, and procedures is advantageous.
– Prior experience in customer service, front desk management, or a similar role is preferred.
The Guest Relationship Executive for the skin clinic serves as the first point of contact for clients, creating a positive and professional impression. By providing exceptional customer service and efficiently managing various responsibilities, they contribute to the overall success and reputation of the clinic.
Interested candidates can apply ‘email@example.com’