Job Designation : Assistant Front Office Manager
Education : Any Graduate , MBA -HR
Salary : 20,000-30,000
Location : Nashik
Language : English , Hindi , Marathi
Experience : minimum 2 years
Job Details :
Technical Skills :
Property Management Systems (PMS)
Customer Relationship Management (CRM) Software
Point of Sale (POS) Systems
Accounting and Financial Skills
Other Skills :
Roles and Responsibilities :
Guest Services: Greet and welcome guests upon arrival.
Handle guest check-ins and check-outs efficiently.
Address guest inquiries, requests, and complaints promptly and professionally.
Ensure a high level of customer service and guest satisfaction.
Staff Management: Recruit, hire, train, and supervise front office staff, including front desk agents, concierge, and bell staff.
Schedule and assign duties to staff, ensuring adequate coverage at all times.
Provide guidance, coaching, and performance evaluations for team members.
Conduct regular staff meetings to communicate updates and goals.
Operations Management: Oversee the daily operations of the front office, including reservation systems, room assignments, and billing processes.
Maintain accurate records of room occupancy, arrivals, and departures.
Monitor and manage room inventory to maximize occupancy and revenue.
Implement and enforce hotel policies and procedures.
Financial Responsibilities: Manage the front office budget, including expenses, payroll, and revenue goals.
Ensure proper handling of cash, credit card transactions, and guest billing.
Identify opportunities for revenue generation, such as upselling rooms and services.
Technology and Systems: Proficiently use hotel management software and reservation systems.
Ensure that technology and systems are up to date and functioning correctly.
Troubleshoot and resolve any issues related to reservations or guest services technology.
Security and Safety: Maintain a safe and secure environment for guests and staff.
Implement security protocols and emergency procedures.
Collaborate with the security team to address any safety concerns.
Communication and Reporting: Maintain clear and effective communication with other departments.
Generate reports related to occupancy, revenue, and guest satisfaction.
Provide regular updates to the hotel management on front office operations.
Training and Development: Develop training programs for front office staff to enhance their skills and knowledge.
Keep the team updated on industry trends and best practices.
Foster a culture of continuous improvement and exceptional service.
Quality Assurance: Ensure that the front office complies with quality standards and brand standards.
Conduct regular quality audits to identify areas for improvement.
Guest Relations: Build and maintain positive relationships with frequent and VIP guests.
Handle special requests and personalized services for loyal guests.
Inventory and Supplies: Manage inventory of front office supplies, such as stationery and key cards.
Place orders for necessary supplies to maintain smooth operations.
Marketing and Sales Support: Collaborate with the sales and marketing teams to promote the hotel and its services.
Assist in marketing initiatives and promotions to attract and retain guests.
50+ Applicants Required
Only Female Applicants
Job Types: Permanent, Full-time
Salary: ₹20,000.00 – ₹30,000.00 per month
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